Case 347 – Hotel would not provide lower mattress for disabled customer

Source: Health and Safety Executive on 2015-02-18 13:00:59
Health and Safety Executive
A disabled wheelchair user had requested, and been provided with, a lower mattress at a hotel chain on two previous occasions. However, on the third time of asking the hotel advised that they could not provide one stating that it was not in line with their health and safety legislation.

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